Booking process

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Applications can be made at any time in the month of June 2009. The ballot is a random computer selection of those applications. The allocation of bookings is then based on where your application is situated in the randomised queue and the remaining availability that matches your preferences.

Once bookings are finalised, all unsuccessful applicants will be notified by email. Successful applicants will then be sent an email containing the dates of their booking. A detailed Booking Sheet and Tax Invoice will follow in the post. This will give details of your site number and size or accommodation type.

Please note that during the allocation period in July we are unable to respond to individual enquiries about site sizes until we have finalised and posted everyone's booking sheets.

What is available?

What about overnight hikes?

Currently Tidal River campsites, cabins, huts, lorikeet units and group lodges are available using this system.

All other bookings (eg. overnight hikes, wilderness retreats and the lighstation) can be made by calling 13 1963.

How can I improve my chances of being allocated a site?

The ballot is a random computer selection. The allocation is based on where your application is situated in the randomised queue and the remaining availability that matches your preferences.

Site sizes vary, and large sites are in limited supply. If you choose to accept only larger sites, then you may miss out if the larger ones have already been taken by the time your application is drawn. By choosing the minimum site size required for your needs we can allocate that size or any size greater to you.

The more particular you are about the sites you will accept, the less opportunity we will have to meet your needs.

To maximise your success for a group application
It is generally harder to meet the requirements of a large group than for individual site requests. If you are booking as a group, you will be allocated as a group. Should your group be unsuccessful, individuals in the group can specify (use the "additional requirements" field) that they are happy to accept a site which is separate from the rest of the group in order for the application to be successful.

What is the best way to register?

The best way to register is online. Registering online is quick, and you can read all the relevant information before you submit your registration. In addition your payment will be processed using the latest in secure payment technology.

Are there alternative dates available?

No.
For bookings at other times please call 13 1963.

What if I have difficulty when I try to register my application?

Call our Information Centre for assistance.
Information Centre hours: 9.00am – 5.00pm seven days a week. Phone: 13 1963

Is there a waiting list for people who miss out?

If sites become availble due to cancellations, online applicants who missed out will be contacted and offered the newly available sites.

Making Changes

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I have applied for a campsite but would like to change my preferences. Am I able to do this?

You can alter your application until the ballot closes on 5pm June 30 2009.

I have applied for a campsite but have changed my mind. Can I cancel my application?

You can alter or delete your application until the ballot closes on 5pm June 30 2009.
Once the ballot has closed your application is considered final. Further cancellations cannot be made until you receive your allocation in July, you can then cancel by calling our Information Centre. Please note that cancellation fees will apply. Please note that during the allocation period in July we are unable to process any alterations or cancellations.

Group Bookings

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Can I make an application for several sites for family and friends via the Online Registration system?

Yes.
Group applications can be made via the Online Registration system (schools are excluded and should contact Wilsons Promontory directly). There is a maximum of 10 sites per transaction and if successful a single payment must be made on one credit card. It is the responsibility of the customer to include contact details and vehicle registration numbers for all sites. Each campsite should be registered with a different contact name.

If you choose to book and pay as a group the main contact person is liable for the payment and must arrange to collect fees from the other members of the group. It is a good idea to make all members of your group aware of the cancellation fees before you agree to book on their behalf.

I have booked several sites for groups of family and friends - how do they know which sites we have booked?

If a customer makes a booking on behalf of family or friends, it is the responsibility of the customer to advise their party which sites have been booked. It is also the responsibility of the customer to advise their party of the Booking Reference Number (BRN) as this will be required to gain entry to the Park and campground in the first instance.

If I apply for a group, are we guaranteed sites together? What if one of our group misses out?

Successful group bookings will be allocated sites together. If you are prepared to be separated, please indicate in the "special requirements" section when you register. A group application will be either fully successful or unsuccessful.

Payment information

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Which payment methods are available?

Visa and MasterCard are accepted for payment on this website. The applicable cards will be shown for your selection at the payment screen.

When will my credit card be debited?

Your card will be debited in the month of July.

I don't have a credit card but I want to apply?

Customers without credit cards should contact our Information Centre to register by phone. You will then be asked to submit payment within 7 days of notification of a successful application.

Information Centre hours: 9.00am – 5.00pm AEST seven days a week. Phone: 13 1963

If I am successful but I change my mind and do not want to take up my allocation can I cancel it?

Yes, although cancellation fees apply as follows:
30 days or more notice 50% of total booking amount
less than 30 days notice 100% of total booking amount

Please note that during the allocation period in July we are unable to process any alterations or cancellations.

Are my payment details secure when making an online booking?

Yes, Parks Victoria uses industry standard secure encryption software called SSL (Secure Socket Layer).

General enquiries

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Are there any Park rules or regulations?

Yes - it is recommended that prior to submitting an application that applicants review Useful Information - a link can be found at the bottom of each page of the application online.

What is the Booking Reference Number and do I need it?

The Booking Reference Number (BRN) will be provided to successful applicants upon confirmation of your booking and is required to gain entry to the park and campground. For example, park staff will ask for your BRN at park entry and will use your BRN to confirm number of people in your group, fees paid etc.

I was trying to register but my session "timed out". Why did this happen?

If after a reasonable period of time you have not completed your booking the booking process will be "timed out". Go back to the log in screen and enter your login and password again to continue your application.

I can't find the answer to my question. What should I do?

The information we have provided to assist you with your online booking covers most of the frequently asked questions. If you require additional information please email us at info@parks.vic.gov.au and we will respond to you as soon as possible.